Shipping policy

Every order is packed by hand and checked before it leaves us. We ship within Australia only for now.

Shipping cost

Shipping is a flat $12 per order. You will see it at checkout before you pay.

Processing times

Orders go out twice a week, on Mondays and Thursdays. If one of those days is a public holiday, your order goes out the next business day.

Carrier and tracking

We send orders with Australia Post. Your tracking details will be emailed to you once your order has shipped.

Delivery times

Delivery times depend on where you are. Your tracking link will show Australia Post's current estimate. These timeframes are estimates only.

Delays

We are not responsible for delays caused by the carrier or by events beyond our control.

Lost or damaged in transit

If your order arrives damaged or does not arrive, email hello@itselewa.com and we will sort it out with you. This sits alongside your rights under the Australian Consumer Law.

Incorrect addresses

Please check your shipping details carefully. We cannot refund or replace orders sent to an incorrect address provided at checkout.

Questions?

Email hello@itselewa.com.