help
- your order 6 questions
- burning it 5 questions
- what's in it 5 questions
- shipping 5 questions
- returns 4 questions
- wholesale 1 question
your order
do I need an account?
no. you check out as a guest.
what can I pay with?
american express, apple pay, google pay, mastercard, shop pay, union pay and visa.
how does every third one half price work?
every third incense pack in your bag is half price, any scents. three packs come to $100, six come to $200. it applies on its own in the bag.
can I add a gift note?
yes. there's a gift note box in your bag before you check out.
where's my order?
once it ships, Australia Post emails your tracking link. the tracking page shows their latest delivery estimate.
can I change or cancel my order?
email hello@itselewa.com with your order number as soon as you can and I'll do what I can before it ships.
burning it
how do I burn it?
set a stick in a heat-proof vessel. light the tip, let the flame take for a few seconds, then blow it out so the ember glows. after 5 to 15 minutes, smoosh the tip out in your holder until it stops glowing, and enjoy the lingering scent.
do I have to burn the whole stick?
no. the incense is chunky, designed to look like cigarillos. you don't need to burn a whole stick in one go (you can, if you want to).
short burn or long burn?
long burns suit big rooms and the outdoors. short burns indoors set a mood or an intention.
how many sticks are in a pack?
12. a short burn goes a long way.
is it safe?
use a heat-proof vessel and keep a window ajar. never leave a burning stick unattended. keep out of reach of children and pets. all three blends contain frankincense resin and essential oils that can irritate skin and eyes, so wash your hands after handling and keep away from eyes. harmful if swallowed. ask if unsure.
what's in it
what's in cleanse?
citrus peel, peppermint, African basil (efinrin), camphor, frankincense, myrrh.
what's in ancestral?
clove, nutmeg, African sandalwood, damar resin, tobacco, frankincense resin. ancestral contains tobacco.
what's in grounding?
sandalwood and cedarwood, ginger, alligator pepper (atare), benzoin, frankincense resin.
who makes it?
it's made in Pejeng, Bali by Gita Aromatic, a team of around 29 who told me they're paid above the regional minimum wage. the boxes are by Sans Studio. everyone is credited on the good character page.
can I use it if I'm not Yoruba?
yes. this is me sharing a little of my culture with you, to use at home. I make it first for other Yoruba people and Nigerians, then for other racialised and colonised people, then for everyone else. please buy it and use it with that in mind. and if you're unsure, ask yourself what your ancestors would do.
shipping
where do you ship?
within Australia only, for now.
how much is shipping?
a flat $12 per order. you'll see it before you pay.
how long does it take?
orders are packed by hand and sent within 2 business days of payment, with Australia Post. delivery usually takes 2 to 6 business days after that, depending on where you are. I don't ship on weekends or public holidays.
what if it's lost or damaged in transit?
email hello@itselewa.com and I'll sort it out with you. this sits alongside your rights under the Australian Consumer Law.
I'm outside Australia.
join the cradle and I'll let you know when I ship to you.
returns
can I return something?
you have 14 days from delivery to change your mind. packs must be unused and in their original box, and you pay the return postage. discounted packs, including a third pack you got half price, can be returned too.
how do I send it back?
email hello@itselewa.com with your order number first, and wait for my reply before posting anything.
what if it arrives damaged or faulty?
tell me within 3 days of delivery and I'll replace or refund it, and cover the postage. this does not limit your rights under the Australian Consumer Law.
when do I get my refund?
once I've received and checked your return. approved refunds go back to your original payment method within 10 business days.
wholesale
do you sell wholesale?
I'm open to it. use the form below with your shop's name, where you are and what you have in mind.
no matches.
get in touch
I reply within 5 to 7 days, often sooner. it's a real human on the other side of your screen.